Returns & Refunds

We want you to be completely satisfied with your purchases. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging with an RMA number within 30 days of the date of receipt and we will refund your money or send you a replacement - no questions asked.

Items returned must be unopened and unused.

When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Please note that the costs for returning the item to us are not refundable

Please note: we can only accept the return of used or opened items if they are faulty. We are only able to replace with identical products so if you wish to order alternative or additional items it will be treated as a new order.

Please see Warranty statement in the User Instructions provided with the Product.

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.

When you return goods, please retain proof of posting from your delivery service. Without this we cannot be responsible for any items that fail to reach us. We always try to process returns as soon as they arrive. However, during busy periods, please allow up to 21 days for your return or exchange to be processed. Please note that refunds for items bought as gifts can only be given to the original payer, and if you decide to swap an item received as a gift, we can't stop the payer knowing.

How do I get an RMA number?

Please contact the customer service team on 01273 494943 or by email at ecohelpline@productcreation.co.uk to request an RMA. You will need your order number as a reference.